Frequently Asked Questions

Yes, if the order hasn’t shipped yet, our team can modify or cancel it. Please email info@stelartjewelry.com within 8 hours of purchase with your order number.

Your order number appears in both the confirmation email and the My Account → Orders page.

Absolutely, we ship to over 90 countries. Duties & taxes are calculated at checkout to avoid surprises on delivery.

Standard: 1–3 business days in the EU, 2–3 business days worldwide. Express Shipping (if available): 1-3 business days everywhere. All orders ship carbon-neutral via certified offsets.

Once your order ships, you’ll receive a tracking link via email and SMS (if opted in and where available). You can also log in to your account to view tracking.

We accept returns or exchanges within 14 days of delivery, provided items are unworn and in original packaging. Custom and engraved pieces are non-returnable.

Use our self-service portal. Enter your order number and postal code to generate a prepaid label (EU & US).

Yes. All pieces are nickel-safe and comply with REACH standards. Sensitive-skin wearers usually experience no issues.

Use the complimentary polishing cloth included in your order. For a deeper clean, soak in warm soapy water, rinse, and pat dry. Avoid harsh chemicals.

With proper care, our this 14K gold vermeil resists tarnish for years. Store pieces in the provided pouch and avoid contact with perfumes or lotions.

Manufacturing defects such as loose stones, clasp failure, or plating issues under normal wear. It does not cover lost items or damage from misuse.

Email info@stelartjewelry.com with photos and your order number. Our team will provide a prepaid return label and next steps.

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Klarna “Pay Later” and many other local payment methods in eligible regions.

Yes, all transactions are processed using 256-bit SSL encryption and PCI-DSS compliant gateways. We can not and do not store credit-card numbers.

100% of our sterling silver and some of our gold content come from certified recycled sources.

Our boxes are FSC-certified, plastic-free, and printed with soy-based inks when available. Pouches are made from recycled cotton.

Yes, select “Add gift wrap” if avaialble or type “Add gift wrap” in the order comment box at checkout, and we’ll include a ribbon-tied box and card. For the note on the card, please also add your message in the order comment box at checkout and we will type your message on the card.

Absolutely. Add your message in the order comment box at checkout, and we’ll type it on a premium note card at no extra cost.